Exchange & Return Policy

This policy outlines the responsibilities of all Shops regarding product exchanges, returns, and quality-related issues on Googly Fashion

1. Compliance with Govaly Policies

All Shops must strictly comply with Googly Fashion official Return & Refund Policy and Exchange Policy. These guidelines ensure transparency, customer satisfaction, and platform-wide consistency in handling product issues.

2. Acceptance of Returned Items

If a product is returned due to being wrong, defective, or damaged, the Shop must accept the return without delay. Refusal to accept valid returns will result in penalties or temporary suspension of the Shop’s account.

3. Quality-Related Complaints

In cases where customers report product quality issues, Googly Fashion reserves the right to review the complaint, investigate the product, and take appropriate action. Depending on the severity, actions may include warnings, monetary fines, product delisting, or suspension of the Shop’s selling privileges.

4. Contact Support

For any return or exchange-related issues, please contact:

    • 📞 Phone: +88 01609-295379
    • 📧 Email: admin@masum-billah-llc.com

By selling on Googly Fashion, the Shop agrees to follow all terms outlined in this Shop Exchange & Return Policy and acknowledges Govaly’s authority to enforce corrective actions when necessary.